Returns & Exchanges
At Your Butcher, we prioritize food safety and quality above all else. Since our products are perishable, we offer a satisfaction guarantee to ensure every cut meets our premium standards.
Inspect Your Order
Upon delivery, please immediately check your items for quality and temperature to ensure they arrived in optimal condition.
Document Issues
If there is a concern with freshness or damage, take clear photos of the product and the packaging within 24 hours of arrival.
Contact Support
Email our customer service team with your order number and photos to initiate a request for a replacement or store credit.
Resolution Process
Due to health regulations, we do not accept physical returns of meat products; instead, we will issue a refund or reship your items following our review.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing