Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is my meat packaged for shipping?
We vacuum-seal all cuts to preserve freshness and ship them in insulated coolers with food-grade gel packs to ensure they stay at a safe temperature during transit.
Where does Your Butcher source its meat?
We partner exclusively with local, sustainable farms that prioritize ethical animal husbandry and high-quality, grass-fed or grain-finished standards.
Can I track my delivery?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your package's journey to your doorstep.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with quality or damage during shipping, please contact us within 24 hours for a full refund or replacement.
Do you offer organic or hormone-free options?
Absolutely. All our premium selections are guaranteed to be free of added hormones and antibiotics, with specific certified organic options available in our shop.
How long can I store the meat in the freezer?
Our vacuum-sealed packaging allows you to store meat in the freezer for 6 to 12 months without compromising flavor or quality.